Refund policy
Returns & Refunds
We want you to be happy with your Saltwater Project order. If something isn't right, please contact us at support@saltwaterproject.co.uk and we'll help.
Changing your mind
If you are a UK consumer, you normally have the right to cancel your online purchase within 14 days of receiving your order.
Please email support@saltwaterproject.co.uk within 14 days of receiving your order to tell us that you wish to cancel. You then have a further 14 days to return the goods.
You may inspect the goods as you would in a shop. You are responsible for taking reasonable care of them, and we may make a deduction from your refund for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Unless the item is faulty, damaged or incorrect, you will normally be responsible for the cost of returning it to us.
Faulty, damaged or incorrect items
If your order arrives damaged, defective, incorrectly printed, or you receive the wrong item, please contact us as soon as possible at support@saltwaterproject.co.uk.
Please include your order number, a description of the problem and photographs where appropriate. We will review the issue and arrange an appropriate replacement or refund where applicable.
Nothing in this policy affects your statutory rights.
Personalised products
Products that have been made to your individual specifications or clearly personalised may not qualify for the standard change-of-mind cancellation right. This does not affect your rights where an item is faulty, damaged or not as described.
Our standard Saltwater Project designs are not treated as personalised merely because they are printed after you place your order.
Refunds
Once an eligible return has been received and checked, we will process your refund to your original payment method.
Where you exercise your statutory right to cancel the whole order, any standard outbound delivery charge you paid will also be refunded where required by law. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable beyond the cost of our standard delivery service.
Refunds will be made within the timescales required by applicable consumer law. Your bank or card provider may take additional time to show the refund in your account.
Exchanges
If you need a different size or colour, please contact us at support@saltwaterproject.co.uk. Depending on the circumstances, the simplest process may be to return the original item and place a new order.
Before returning anything
Please contact support@saltwaterproject.co.uk before sending an item back. We will provide the appropriate return instructions. Please do not send returns directly to the manufacturer unless we specifically instruct you to do so.